WHITE PAPER:   Posted: 19 Nov 2008 | Published: 01 Sep 2007
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks.
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WHITE PAPER:   Posted: 23 Oct 2008 | Published: 23 Oct 2008
Splunk for Windows, an application built on the Splunk IT Search platform, indexes all the data generated by Windows desktops, servers and applications including event logs, registry keys, performance metrics and application logs.
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WHITE PAPER:   Posted: 08 Oct 2008 | Published: 08 Oct 2008
This paper reviews the five phases of Six Sigma and describes how Metastorm can help organizations reach higher levels of process excellence and more rapidly achieve quality objectives.
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WHITE PAPER:   Posted: 02 Oct 2008 | Published: 02 Oct 2008
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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WHITE PAPER:   Posted: 04 Sep 2008 | Published: 04 Sep 2008
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator.
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WHITE PAPER:   Posted: 01 Sep 2008 | Published: 28 Aug 2008
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
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WHITE PAPER:   Posted: 28 Aug 2008 | Published: 28 Aug 2008
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
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WHITE PAPER:   Posted: 15 Aug 2008 | Published: 15 Aug 2008
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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WHITE PAPER:   Posted: 17 Jun 2008 | Published: 01 Mar 2008
This white paper discusses the growing importance of comprehensive application quality management and testing tools for improved application performance. Learn how to deliver an application quality and risk management message to your organization.
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WHITE PAPER:   Posted: 05 Jun 2008 | Published: 01 Mar 2008
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio
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WHITE PAPER:   Posted: 29 Apr 2008 | Published: 01 Jan 2007
This research provides guidance to clients seeking a structured approach to planning and initiating the series of activities through the first, sensitive steps of the long journey to companywide SOA enablement.
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WHITE PAPER:   Posted: 21 Apr 2008 | Published: 01 May 2007
Self-learning performance management software helps IT restore some predictability to server and application performance management in virtual environments.
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WHITE PAPER:   Posted: 21 Apr 2008 | Published: 01 Apr 2008
The key to addressing the entire performance management challenge is to start with the fundamentals - the way baselines and thresholds are handled.
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WHITE PAPER:   Posted: 21 Apr 2008 | Published: 01 Apr 2008
Netuitive's solution is designed to leverage prior investments and seamlessly integrates with existing monitoring agents, event consoles, asset inventories and service modeling tools.
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WHITE PAPER:   Posted: 26 Feb 2008 | Published: 01 Mar 2007
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
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