WHITE PAPER:   Posted: 26 Nov 2008 | Published: 26 Nov 2008
This whitepaper defines the concept of Sales P3, just as the 4P's of marketing provide the foundation of marketing activities in companies large and small.
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WHITE PAPER:   Posted: 26 Nov 2008 | Published: 26 Nov 2008
This paper explains some basic NonStop concepts and how they're implemented in the current generation of Integrity NonStop systems, the H-Series.
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WHITE PAPER:   Posted: 26 Nov 2008 | Published: 26 Nov 2008
This paper email marketing enables to reach prospects who share some affinity with best customers.
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WHITE PAPER:   Posted: 25 Nov 2008 | Published: 18 Nov 2008
Google and TechTarget teamed up to research the usage and interactions between search and online media during the IT purchase process. This research offers insights on making the right choices of keywords and online content for your online marketing plan.
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WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This white paper will examine trends in server virtualization security and reveal the many compelling advantages of cross-platform VM isolation solutions.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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WHITE PAPER:   Posted: 07 Nov 2008 | Published: 06 Nov 2008
This paper presents a big-picture view of the area, looking at both Microsoft offerings and complementary partner products, the intent is to provide a technology overview of BPM in the Microsoft world.
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WHITE PAPER:   Posted: 07 Nov 2008 | Published: 06 Nov 2008
The MOMM presents a more realistic view of the journey and benefits, by using the MOMM marketing executive can evaluate where they are and develop a specific roadmap for investments in people, process and technology.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
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WHITE PAPER:   Posted: 24 Oct 2008 | Published: 01 Jun 2008
Unified communications (UC) is a term that has been heralded in the telephony and network markets as the IT architecture that will streamline business processes and break down the distinct silos of communications within the enterprise.
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WHITE PAPER:   Posted: 23 Oct 2008 | Published: 23 Oct 2008
The Tellabs mobile backhaul solutions business case demonstrates the potential for up to 93% in savings in the long-term evolution of mobile networks-more than €120 million over three years for one large multinational operator.
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WHITE PAPER:   Posted: 23 Oct 2008 | Published: 23 Oct 2008
This paper helps pharmaceutical manufacturers understand how supply chain functions such as demand and inventory planning can positively impact their overall operations and bottom line.
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