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	Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile sponsored by Angel.com
	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service sponsored by Genesys
	Seven Reasons Why SIP Will Improve Your Customer Care Strategy sponsored by Genesys

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	Seven Reasons Why SIP Will Improve Your Customer Care Strategy WHITE PAPER: Posted: 18 Nov 2008 \| Published: 18 Nov 2008 This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience. Get This Now	by Genesys

	Customer Interaction Analytics: Quality of Care on the Critical Path WHITE PAPER: Posted: 18 Nov 2008 \| Published: 18 Nov 2008 As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording. Get This Now	by Genesys

	Are You Ready for Unified Communications? Creating an IT Organization to Support Unified Communicaitons WHITE PAPER: Posted: 13 Nov 2008 \| Published: 13 Nov 2008 On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform. Get This Now	by Avaya Inc.

	5 Ways to Put Your CRM Data to Work for You and Your Customers WHITE PAPER: Posted: 29 Oct 2008 \| Published: 29 Oct 2008 This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions. Get This Now	by Angel.com

	Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile WHITE PAPER: Posted: 29 Oct 2008 \| Published: 29 Oct 2008 This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines. Get This Now	by Angel.com

	Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center WHITE PAPER: Posted: 04 Sep 2008 \| Published: 04 Sep 2008 This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. Get This Now	by Genesys

	Thriving in an Economic Downturn WHITE PAPER: Posted: 22 Aug 2008 \| Published: 22 Aug 2008 This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets. Get This Now	by Avaya Inc.

	The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service WHITE PAPER: Posted: 03 Jun 2008 \| Published: 01 Apr 2008 This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. Get This Now	by Genesys

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