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WHITE PAPER: Posted: 18 Feb 2010 | Published: 08 Feb 2010
This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.
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by CA and PSR Associates, Inc. 
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WHITE PAPER: Posted: 09 Nov 2009 | Published: 09 Nov 2009
What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.
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by BMC Software, Inc. 
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WHITE PAPER: Posted: 17 Apr 2009 | Published: 17 Apr 2009
Directors of IT operations are under pressure to control or reduce mainframe operating costs while maintaining service levels to the business. This paper describes how BMC® MAINVIEW® from BMC Software uniquely delivers aggressive and strategic performance management and optimization.
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by BMC Software, Inc.
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