WHITE PAPER:   Posted: 11 Feb 2010 | Published: 11 Feb 2010
The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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WHITE PAPER:   Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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WHITE PAPER:   Posted: 27 Aug 2009 | Published: 27 Aug 2009
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
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WHITE PAPER:   Posted: 27 Aug 2009 | Published: 27 Aug 2009
Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
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WHITE PAPER:   Posted: 09 Mar 2010 | Published: 09 Mar 2010
This paper describes the challenges organizations face in effectively handling workforce management processes and highlights how automation and tools can enable organizations to improve their workforce management processes and thereby deliver benefits to the business.
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WHITE PAPER:   Posted: 18 Jun 2009 | Published: 15 Jun 2009
The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
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WHITE PAPER:   Posted: 16 Mar 2010 | Published: 16 Mar 2010
Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model.
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WHITE PAPER:   Posted: 18 Jun 2009 | Published: 15 Jun 2009
IT executives are under intense pressure to cut costs, and that pressure is significantly increased by the current grim economic outlook. So, how can your organization weather this economic storm? Surprisingly, a variety of opportunities for IT are hidden within today's financial challenges. Learn how with the right approach, processes, and...
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