WHITE PAPER:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 07 May 2008
Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 01 Jun 2007
This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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WHITE PAPER:   Posted: 17 Nov 2008 | Published: 17 Nov 2008
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
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WHITE PAPER:   Posted: 13 Nov 2008 | Published: 13 Nov 2008
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
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WHITE PAPER:   Posted: 12 Nov 2008 | Published: 12 Nov 2008
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
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WHITE PAPER:   Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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WHITE PAPER:   Posted: 03 Nov 2008 | Published: 03 Nov 2008
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
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WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
To address the challenges of improving performance and driving competitive advantage, BI solutions require multiple capabilities to address a variety of needs and issues.
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WHITE PAPER:   Posted: 27 Oct 2008 | Published: 27 Oct 2008
Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge implementation philosophies. By focusing on solutions that go beyond traditional ERP, Exact Software rejects conventional wisdom.
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