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WHITE PAPER: Posted: 06 Nov 2008 | Published: 06 Nov 2008
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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by NTR Global 
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WHITE PAPER: Posted: 25 Mar 2008 | Published: 01 Jan 2007
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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by Genesys 
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WHITE PAPER: Posted: 07 Jan 2008 | Published: 03 Jan 2008
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
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by Actuate 
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