WHITE PAPER:   Posted: 25 Nov 2008 | Published: 25 Nov 2008
This white paper will present an improved approach to legal discovery for Microsoft® Exchange systems provided by Mimosa Systems.
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WHITE PAPER:   Posted: 24 Nov 2008 | Published: 06 Aug 2008
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
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WHITE PAPER:   Posted: 30 Oct 2008 | Published: 30 Oct 2008
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 17 Oct 2008
This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 17 Oct 2008
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
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WHITE PAPER:   Posted: 14 Oct 2008 | Published: 11 Oct 2008
This executive guide contains a detailed list of what you can do to prepare your organization before, during and after a hurricane.
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WHITE PAPER:   Posted: 08 Oct 2008 | Published: 08 Oct 2008
The adoption of uplift modeling requires operators to embrace fully the use of systematically randomized control groups, and commits them to using sophisticated, modern uplift modeling methods.
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WHITE PAPER:   Posted: 06 Oct 2008 | Published: 04 Oct 2008
This whitepaper will detail seven key points that will help you quickly enhance your email-marketing program. You may also find some low hanging opportunities that you weren't aware you were missing.
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WHITE PAPER:   Posted: 29 Sep 2008 | Published: 27 Sep 2008
This white paper examines the trends in eCommerce video applications, current customer and eRetailer attitudes, and the challenges to successfully delivering high quality online video into their online merchandising strategy.
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WHITE PAPER:   Posted: 24 Sep 2008 | Published: 24 Sep 2008
Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.
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WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
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WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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