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Most Popular Customer Profiles Reports |
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sponsored by CIO Decisions
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WHITE PAPER: Posted: 19 Nov 2008 | Published: 19 Nov 2008
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
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by Hewlett-Packard Company 
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WHITE PAPER: Posted: 24 Mar 2008 | Published: 01 Mar 2008
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
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by Genesys 
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