WHITE PAPER:   Posted: 05 Jan 2009 | Published: 24 Dec 2008
This paper focuses on what is master data, why it is needed, how to get started in managing it, and methodologies for implementing master data management.
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WHITE PAPER:   Posted: 23 Dec 2008 | Published: 23 Dec 2008
This paper discusses how HP ProCurve can help you deploy a secure and managed Wi-Fi infrastructure that can defend itself against wireless threats and help you comply with PCI guidelines.
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WHITE PAPER:   Posted: 15 Dec 2008 | Published: 15 Dec 2008
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting CRM right.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This paper explains the two primary methods for discovering Web application vulnerabilities: using manual penetration testing and code review or using automated scanning tools and static analysis.
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WHITE PAPER:   Posted: 11 Dec 2008 | Published: 11 Dec 2008
This paper describes 12 of the most common hacker attacks and provides basic rules that you can follow to help create more hack-resistant Web applications.
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WHITE PAPER:   Posted: 04 Dec 2008 | Published: 04 Dec 2008
Read this whitepaper for a look at the real losses sustained by organizations whose customers experience identity theft and best policies, procedures, and solutions to reduce your organizations risk.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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WHITE PAPER:   Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 16 Oct 2008
This paper by Frost & Sullivan provides an overview of the FACTA Red Flag rule and delineates guidelines for compliance.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 16 Oct 2008
Each month the RSA Anti-Fraud Command Center (AFCC) issues its Phishing Intelligence Report. We invite you to review the reports for your own benefit, and you are welcome to reuse the information and distribute it.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 01 Feb 2008
Read this white paper to learn six (6) best practices you can follow to prevent enterprise data loss in order to protect revenue, limit customer attrition, and meet government regulatory requirements.
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WHITE PAPER:   Posted: 13 Oct 2008 | Published: 13 Oct 2008
This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
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WHITE PAPER:   Posted: 10 Oct 2008 | Published: 10 Oct 2008
This white paper provides core principles companies can use to help them select a CRM system that each sales user feels was built just for them.
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