 |
|
WHITE PAPER: Posted: 10 Oct 2008 | Published: 10 Oct 2008
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
Get This Now
|
by Cisco Systems, Inc. 
|
|
|
WHITE PAPER: Posted: 04 Sep 2008 | Published: 04 Sep 2008
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Get This Now
|
by Genesys 
|
|
|
WHITE PAPER: Posted: 22 Aug 2008 | Published: 22 Aug 2008
This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
Get This Now
|
by Avaya Inc. 
|
|
|
WHITE PAPER: Posted: 22 Aug 2008 | Published: 22 Aug 2008
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Get This Now
|
by Avaya Inc.
|
|
|
WHITE PAPER: Posted: 17 Jul 2008 | Published: 03 Apr 2008
Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
Get This Now
|
by Genesys
|
|
|
WHITE PAPER: Posted: 09 Jun 2008 | Published: 05 Jun 2008
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
Get This Now
|
by Avaya Inc.
|
|
|
WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Jan 2006
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Get This Now
|
by Genesys
|
|
|
WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Get This Now
|
by Genesys
|
|
|
WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Jan 2008
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
Get This Now
|
by Avaya Inc.
|
|
|
WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Feb 2008
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
Get This Now
|
by Avaya Inc.
|
|
|
WHITE PAPER: Posted: 27 May 2008 | Published: 01 Jan 2008
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
Get This Now
|
by CosmoCom, Inc. 
|
|
|
WHITE PAPER: Posted: 24 Mar 2008 | Published: 01 Mar 2008
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
Get This Now
|
by Genesys
|
|
|
WHITE PAPER: Posted: 08 Feb 2008 | Published: 08 Feb 2008
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Get This Now
|
by Avaya Inc.
|
|
MORE SPECIFIC TOPICS:
