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| Your request for Contact Center Workforce Management white papers returned limited or no results. The request has been expanded to include Contact Center Management white papers.
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WHITE PAPER: Posted: 17 Dec 2008 | Published: 16 Dec 2008
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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by NTR Global 
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WHITE PAPER: Posted: 10 Sep 2008 | Published: 10 Sep 2008
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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by Portrait Software 
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Jan 2006
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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by Genesys 
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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by Genesys
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 03 Mar 2008
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
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by Avaya Inc. 
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Mar 2008
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
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by Avaya Inc.
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WHITE PAPER: Posted: 27 May 2008 | Published: 01 Jan 2008
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
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by CosmoCom, Inc. 
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WHITE PAPER: Posted: 20 May 2008 | Published: 01 Mar 2007
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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by Avaya Inc.
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WHITE PAPER: Posted: 08 Feb 2008 | Published: 08 Feb 2008
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
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by Avaya Inc.
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