WHITE PAPER:   Posted: 01 May 2009 | Published: 01 May 2009
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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WHITE PAPER:   Posted: 17 Feb 2010 | Published: 17 Feb 2010
This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
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WHITE PAPER:   Posted: 13 Nov 2009 | Published: 25 Sep 2009
Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
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WHITE PAPER:   Posted: 24 Feb 2010 | Published: 24 Feb 2010
This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.
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WHITE PAPER:   Posted: 05 Dec 2008 | Published: 05 Dec 2008
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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WHITE PAPER:   Posted: 10 Dec 2009 | Published: 10 Dec 2009
This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.
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WHITE PAPER:   Posted: 29 Jan 2010 | Published: 29 Jan 2010
Find out how to measure ROI for your business. Companies of all sizes constantly evaluate their operations, seeking to make changes that will increase effectiveness while controlling costs. This paper offers concrete practices, processes, and recommendations to drive the ROI of a company's IT investment (ROIT).
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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WHITE PAPER:   Posted: 24 Feb 2010 | Published: 24 Feb 2010
This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
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WHITE PAPER:   Posted: 07 Dec 2009 | Published: 12 Oct 2009
Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
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WHITE PAPER:   Posted: 08 Jun 2009 | Published: 01 Mar 2009
This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
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WHITE PAPER:   Posted: 18 Feb 2010 | Published: 18 Feb 2010
In today’s global economy, businesses are finding that traditional strategies for growth are no longer sufficient. This paper discusses challenges and opportunities related to business network transformation, best practices for leveraging a business process platform, the benefits of partnering with a Business-Ready Network and more.
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WHITE PAPER:   Posted: 19 May 2008 | Published: 01 May 2008
This paper discusses about how technological advances are enabling improved decision making across three broad axes: simplicity and relevance, agility and integration.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
Hospitals from across the world are facing increased pressure to improve operations from multiple directions. What is needed is a new generation of business intelligence (BI) tools and applications designed with the health care sector in mind, capable of integrating cross and inter-departmental processes and information.
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WHITE PAPER:   Posted: 25 Feb 2010 | Published: 24 Feb 2010
BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
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