WHITE PAPER:   Posted: 06 Jan 2009 | Published: 31 Dec 2008
This paper explains the top 10 things to look for in an applicant tracking system.
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WHITE PAPER:   Posted: 05 Jan 2009 | Published: 31 Dec 2008
Aberdeen's latest study on enterprise mobile messaging and collaboration demonstrates that Best-in-Class organizations are extracting the maximum value out of their mobility investments to drive measurable improvements.
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WHITE PAPER:   Posted: 17 Dec 2008 | Published: 16 Dec 2008
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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WHITE PAPER:   Posted: 16 Dec 2008 | Published: 16 Dec 2008
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.
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WHITE PAPER:   Posted: 08 Dec 2008 | Published: 08 Dec 2008
Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available.
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WHITE PAPER:   Posted: 05 Dec 2008 | Published: 05 Dec 2008
This paper details the single view strategies of several global companies that have successfully applied the vision to achieve their view and the technology to enable it.
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WHITE PAPER:   Posted: 02 Dec 2008 | Published: 01 Dec 2007
This white paper details five actual business rule management systems deployments, providing a before and after view for each credit and lending application.
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WHITE PAPER:   Posted: 02 Dec 2008 | Published: 01 Sep 2007
This white paper examines credit card fraud and details business rules-based fraud prevention and detection.
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WHITE PAPER:   Posted: 24 Nov 2008 | Published: 06 Aug 2008
Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
This paper presents a strategy for integrating code profiling into Eclipse and then defines an automated process for managing performance throughout the life of an application.
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WHITE PAPER:   Posted: 30 Oct 2008 | Published: 30 Oct 2008
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
Learn about a real-life example of how an automation architecture design that consolidates redundant, underperforming assets enabled one organization to meet the demands of an aggressive growth strategy while delivering high levels of service quality.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 17 Oct 2008
This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 17 Oct 2008
This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
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