WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to your business.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
BPA solutions provide the tools, technologies, and infrastructure to automate complex business processes end to end in order to help increase competitive advantage and deliver tremendous value and visibility to business.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 04 Nov 2008
Speech applications have long promised a strong return on investment by automating routine call center tasks and reducing live operator costs. This white paper gives more details.
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WHITE PAPER:   Posted: 03 Nov 2008 | Published: 03 Nov 2008
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some organizations have successfully adopted UC to extend the call center into the enterprise.
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WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
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WHITE PAPER:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
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WHITE PAPER:   Posted: 10 Sep 2008 | Published: 10 Sep 2008
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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WHITE PAPER:   Posted: 01 Jul 2008 | Published: 05 Mar 2008
IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
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WHITE PAPER:   Posted: 03 Jun 2008 | Published: 01 Jan 2006
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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WHITE PAPER:   Posted: 27 May 2008 | Published: 01 Jan 2008
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
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WHITE PAPER:   Posted: 20 May 2008 | Published: 01 Mar 2007
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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WHITE PAPER:   Posted: 08 Feb 2008 | Published: 08 Feb 2008
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
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WHITE PAPER:   Posted: 26 Sep 2007 | Published: 01 Sep 2007
Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
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