WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
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WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
This document is designed to give you a better chance of successfully implementing CRM software solutions and focus is on implementing CRM software in small to medium sized organizations.
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WHITE PAPER:   Posted: 08 Oct 2008 | Published: 08 Oct 2008
This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys.
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WHITE PAPER:   Posted: 29 Sep 2008 | Published: 29 Sep 2008
This white paper reviews the foundational building blocks needed to achieve fast payback from investing in demand generation.
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WHITE PAPER:   Posted: 14 Aug 2008 | Published: 14 Aug 2008
This white paper on CRM discusses data synchronisation, which enables mobile users to access up to date corporate data on their "disconnected" devices.
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WHITE PAPER:   Posted: 20 Jun 2008 | Published: 01 Mar 2008
MRM automates core marketing processes through a combination of workflow and role-based applications to the team members who must work together to make marketing happen.
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WHITE PAPER:   Posted: 20 Jun 2008 | Published: 01 Oct 2007
An EMM application can lead marketers through a process of translating a creative/business strategy into a concrete set of marketing outputs.
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WHITE PAPER:   Posted: 20 Jun 2008 | Published: 01 Nov 2007
Aprimo, the recognized leader in Marketing Resource Management, now provides you with technology and expertise to help you improve the productivity of your entire marketing function.
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WHITE PAPER:   Posted: 20 Jun 2008 | Published: 01 Dec 2007
EMM delivers to a future vision where marketing has one platform like the operational backbone of a company which uses ERP or a sales/services organization which uses CRM.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Feb 2008
This Yankee Group white paper explores what companies must do beyond software as a service (SaaS) solutions to improve sales effectiveness, increase customer satisfaction and provide a differentiated customer experience.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Mar 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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WHITE PAPER:   Posted: 03 Apr 2008 | Published: 01 Jan 2004
This white paper identifies the most important capabilities of an effective enterprise application training platform.
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WHITE PAPER:   Posted: 19 Mar 2008 | Published: 19 Mar 2008
Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.
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WHITE PAPER:   Posted: 10 Mar 2008 | Published: 01 Mar 2008
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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WHITE PAPER:   Posted: 25 Jan 2008 | Published: 18 Jan 2008
Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
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