WHITE PAPER:   Posted: 16 Dec 2008 | Published: 12 Dec 2008
Learn about the benefits of state-of-the-art network fault management, performance management, and configuration management systems and the integration that brings them together.
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WHITE PAPER:   Posted: 14 Oct 2008 | Published: 14 Oct 2008
Change and Configuration Management (CCM) tools and processes have become rather commonplace in today's business community as an effective way to gain control of dynamic IT environments.
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WHITE PAPER:   Posted: 21 Apr 2008 | Published: 01 Apr 2008
ITIL Service Delivery provides the processes for identifying, planning and provisioning IT services, while Service Support addresses the day-to-day support and maintenance of these services.
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WHITE PAPER:   Posted: 31 Mar 2008 | Published: 01 Jan 2007
This paper seeks to help IT managers become proactive in managing their business-critical applications and drive application effectiveness in their organizations. It uncovers some of the greatest challenges found in management of business-criti...
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WHITE PAPER:   Posted: 27 Feb 2008 | Published: 01 Aug 2008
To meet the increasing pressures of high availability and performance requirements, many IT groups are adopting IT Service Management ITSM, and change and configuration management CCM strategies. This paper lays out successful approaches.
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