PODCAST:   Posted: 12 Dec 2008 | Premiered: 12 Dec 2008
In this Expert Podcast, hear tips and best practices for delivering excellent customer service and running a superior ecommerce operation.
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WEBCAST:   Posted: 04 Dec 2008 | Premiered: Available On Demand
Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about recent customer implementations of remote services, and participate in an interactive Question and Answer session.
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WEBCAST:   Posted: 03 Dec 2008 | Premiered: Available On Demand
This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
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PODCAST:   Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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WEBCAST:   Posted: 01 Dec 2008 | Premiered: Available On Demand
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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WEBCAST:   Posted: 06 Nov 2008 | Premiered: Available On Demand
Check out this webcast and learn more about PCI DSS best practices and get expert tips for surviving compliance audits.
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WEBCAST:   Posted: 29 Oct 2008 | Premiered: Available On Demand
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
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VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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WEBCAST:   Posted: 13 Oct 2008 | Premiered: Available On Demand
Check out this webcast to learn how true customer insight removes obstacles and combines data in new ways to make previously hidden trends, interrelationships and influences visible.
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VIDEOCAST:   Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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PODCAST:   Posted: 21 Apr 2008 | Premiered: 21 Apr 2008
Oracle VP Sameer Patkar discusses the top 5 things customers who are considering an upgrade from Oracle 9i can do to ensure success. He addresses the importance of understanding the technical and business processes involved in any successful upgrade.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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