PODCAST:   Posted: 12 Dec 2008 | Premiered: 12 Dec 2008
In this Expert Podcast, hear tips and best practices for delivering excellent customer service and running a superior ecommerce operation.
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PODCAST:   Posted: 10 Dec 2008 | Premiered: 09 Dec 2008
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
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WEBCAST:   Posted: 03 Dec 2008 | Premiered: Available On Demand
This webinar, moderated by Gerhard Gschwandtner, focuses on the seven action steps for preparing your sales team for managing sales during the financial meltdown and enhancing your existing business processes with CRM.
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WEBCAST:   Posted: 10 Nov 2008 | Premiered: Available On Demand
Windows Essential Server Solutions provides Microsoft trained IT consultants and partners who serve SMBs with an ideal platform to meet their customer's needs and grow their own business.
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PODCAST:   Posted: 05 Nov 2008 | Premiered: 05 Nov 2008
In this podcast, Forrester reviews and discusses the ability to easily share information and documents is becoming an essential component of a successful company.
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VIDEOCAST:   Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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PODCAST:   Posted: 16 Mar 2007 | Premiered: 15 Mar 2007, 09:00 EDT (13:00 GMT)
Listen as we explore the ins and outs of customer data integration (CDI), from the technology to the business considerations, with CDI expert Jill Dyche.
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WEBCAST:   Posted: 20 Nov 2005 | Premiered: Available On Demand
This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
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