SCREENCAST:   Posted: 03 Nov 2009 | Premiered: 03 Nov 2009
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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VIDEO:   Posted: 17 Aug 2009 | Premiered: 07 Aug 2009
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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PODCAST:   Posted: 17 Jul 2009 | Premiered: 25 Aug 2009
It's a top priority to keep your applications running and end users happy. Discover how application performance management can help you quickly dive into the root causes of problems, before they negatively affect your network and users.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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PODCAST:   Posted: 09 May 2008 | Premiered: 09 May 2008
This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
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