SCREENCAST:   Posted: 03 Nov 2009 | Premiered: 03 Nov 2009
Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.
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PODCAST:   Posted: 27 Oct 2009 | Premiered: 27 Oct 2009
This podcast educates information security and IT pros on the right tools and technologies to create a solid process that provides the data, insight and metrics you need to meet your compliance and business objectives.
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VIDEO:   Posted: 27 Oct 2009 | Premiered: 27 Oct 2009
Change management: Information security professionals have been known to cringe when they hear these words. But the change management process doesn't have to be as complicated as it might seem.
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PODCAST:   Posted: 05 Oct 2009 | Premiered: 01 Oct 2009
Companies with a flexible IT infrastructure credit their success to an ability to adapt to change. Listen to find new ways to lower IT complexity and improve operating efficiency in your company.
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WEBCAST:   Posted: 05 Oct 2009 | Premiered: Available On Demand
Tune into this webcast to discover why Tripwire should be your go-to solution for managing the configurations of your physical and virtual IT infrastructures.
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VIDEOCAST:   Posted: 26 Aug 2009 | Premiered: 26 Aug 2009
Check out this brief video to learn how Trend Micro is providing an integrated solution that addresses the complexity that results from companies that are more and more frequently combining security management and systems management teams.
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VIDEO:   Posted: 17 Aug 2009 | Premiered: 07 Aug 2009
In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
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WEBCAST:   Posted: 08 Jun 2009 | Premiered: Available On Demand
The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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WEBCAST:   Posted: 19 Feb 2009 | Premiered: Available On Demand
This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.
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WEBCAST:   Posted: 06 Jan 2009 | Premiered: Available On Demand
This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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