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Most Popular Service Level Management Reports |
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sponsored by AVIcode, Inc.
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sponsored by Numara Software
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sponsored by BlackBerry
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Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
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WHITE PAPER: Posted: 07 Oct 2008 | Published: 07 Oct 2008
A new version of ITIL provides more practical guidance and a service lifecycle approach that reflects how IT operates in the real world. Increase financial transparency, service delivery performance and customer satisfaction with a service catalog.
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by newScale, Inc. 
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PODCAST: Posted: 07 Oct 2008 | Premiered: 07 Oct 2008
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
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by newScale, Inc.
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WEBCAST: Posted: 07 Oct 2008 | Premiered: Available On Demand
This webinar will give you practical guidance on how an IT organization could better serve its customers. Learn how to define and standardize your services with a Service Catalog and set customer expectations through Service Level Management (SLM)...
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by newScale, Inc.
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WHITE PAPER: Posted: 07 Oct 2008 | Published: 07 Oct 2008
Learn why deploying a Service Catalogue is an essential early step in the adoption of ITIL and how it will deliver significant ROI, improve operational efficiency and enable end-to-end IT service management.
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by newScale, Inc.
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WHITE PAPER: Posted: 07 Oct 2008 | Published: 07 Oct 2008
The ITIL (IT Infrastructure Library) best practice framework advocates that IT organizations produce a Service Catalog to document and communicate standard service offerings. As the cornerstone for IT-business alignment, the Service Catalog is...
Get This Now
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by newScale, Inc.
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WHITE PAPER: Posted: 02 Oct 2008 | Published: 02 Oct 2008
In this paper, CA presents an eye-opening look at ways to improve your IT infrastructure at its most fundamental level.
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by CA 
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TRIAL SOFTWARE: Posted: 25 Sep 2008 | Published: 25 Sep 2008
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
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by N-able Technologies 
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PRODUCT LITERATURE: Posted: 10 Sep 2008 | Published: 10 Sep 2008
Marathon Technologies Corp.’s v-AvailableTM initiative bridges the gap between virtualization and availability to remove first-generation barriers such as cost, complexity, and reliability.
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by Marathon Technologies 
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EDITORIAL RESOURCE GUIDE: Posted: 02 Sep 2008 | Published: 01 Sep 2008
IP technologies, including Web 2.0 and the emerging interactivity of the Web, can be combined with service provider APIs and hosted features to create new revenues and new partnerships for network operators.
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by Alcatel-Lucent 
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WHITE PAPER: Posted: 01 Sep 2008 | Published: 28 Aug 2008
This paper examines how Call Centers in a number of industries have been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex.
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by DeskFlex 
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WHITE PAPER: Posted: 28 Aug 2008 | Published: 28 Aug 2008
Read this paper to learn how the CA Mainframe Resource Management Suite helps fulfill the intricate information needs of today's enterprise IT infrastructure management environments, helping your IT professionals harness SMF metrics.
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by CA
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SOFTWARE DEMO: Posted: 21 Aug 2008 | Published: 20 Aug 2008
Nimsoft is the premier provider of business-focused service level management solutions that combine advanced SLM functionality and broad platform coverage with unprecedented ease of implementation, deployment and use.
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by Nimsoft, Inc. 
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WHITE PAPER: Posted: 15 Aug 2008 | Published: 15 Aug 2008
This paper explains an evolutionary approach to Service Level Management (SLM) that enables organizations at any stage of IT development to successfully implement SLM and begin contributing more to the business bottom line.
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by Nimsoft, Inc.
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WEBCAST: Posted: 31 Jul 2008 | Premiered: Available On Demand
In today's difficult economy, many organizations find it challenging to achieve superior customer service. View this Webcast and explore 5 specific ways to improve the customer experience in a highly cost effective manner.
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by OpenSpan 
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VIDEO: Posted: 10 Jul 2008 | Premiered: 09 Jul 2008
Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.
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by Keynote Systems
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