WHITE PAPER:   Posted: 23 Dec 2008 | Published: 23 Dec 2008
Following a long period of development, fixed-mobile convergence (FMC) appears ready to arrive in the form of real carrier services for enterprises where FMC is a way to improve employee efficiency which may also help reduce telecom costs.
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BOOK:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
Midsize Business Communications for Dummies explores the unique challenges faced by midsize businesses and how intelligent communications can improve interactions across employees, suppliers and customers.
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WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
Read more about improving your communications and simplifying the device-centric world with SIP Communications for Dummies 2nd Edition.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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WHITE PAPER:   Posted: 12 Nov 2008 | Published: 12 Nov 2008
Based on a Pitney Bowes Group 1/TechTarget Webcast, this white paper describes how service providers have been deploying overlay networks to launch new services and rolling out "Overlay OSS" to manage them, which creates a multiplicity of networks.
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WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based contact center can make managing premium service channels more effective and interactively guide lower-value clients.
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WHITE PAPER:   Posted: 14 Oct 2008 | Published: 14 Oct 2008
In response to increased employee mobility, companies are developing Unified Communications (UC) strategies and implementing UC solutions to enable a global work focus and ease employee communications problems.
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WHITE PAPER:   Posted: 04 Sep 2008 | Published: 04 Sep 2008
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
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WHITE PAPER:   Posted: 03 Sep 2008 | Published: 29 Aug 2008
This document discusses how a company can integrate Microsoft's Unified Communication (UC) services with their existing telephony system.
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WHITE PAPER:   Posted: 09 Jun 2008 | Published: 01 Mar 2007
This white paper details the the Avaya Voice Portal and Dialog Designer solution architecture, which combines the SOA approach embedded within the software elements of Avaya's Voice Portal and Dialog Designer solutions.
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WHITE PAPER:   Posted: 09 Jun 2008 | Published: 05 Jun 2008
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Mar 2008
Avaya Intelligent Customer Routing improves customer service and acts as the bridge between the past and the future while addressing key management and IT needs by providing a more flexible and adaptable architecture.
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WHITE PAPER:   Posted: 28 Apr 2008 | Published: 01 Aug 2007
Since its inception, Session Initiation Protocol has revolutionized the way people communicate using converged services. SIP provides the framework for delivering voice, video, data, and wireless services seamlessly.
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WHITE PAPER:   Posted: 28 Apr 2008 | Published: 01 Aug 2007
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications.
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PRODUCT OVERVIEW:   Posted: 06 Jun 2004 | Published: 01 Jan 2001
SIP User Agent is a logical entity at VoIP endpoints capable of initiating and answering calls between peers. SIP user agent consists of User Agent Client (UAC)and User Agent Server (UAS).
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