WHITE PAPER:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Remote support increases revenue opportunities by improving the customer experience and creating measurable value for the customer and provider alike.
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WHITE PAPER:   Posted: 03 Nov 2008 | Published: 03 Nov 2008
Download this paper today and discover the payoff for implementing mobile WAN optimization across your enterprise.
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PRODUCT LITERATURE:   Posted: 31 Oct 2008 | Published: 31 Oct 2008
This solutions brief explains how using WDS can enable more robust, LAN-like performance over satellite connections with out-of-the-box compatibility that accelerates the broadest range of applications remote workers need to function.
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WHITE PAPER:   Posted: 30 Oct 2008 | Published: 30 Oct 2008
This paper discusses how remote support offers several benefits to the organization, such as resolving off-site worker challenges, reducing call-handling time, and increasing first-call resolution rates.
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WHITE PAPER:   Posted: 30 Oct 2008 | Published: 29 Aug 2008
Remote access and virtualization on the smartphone is a secure and efficient way to provide the mobile workforce access to robust applications and desktop features.
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WHITE PAPER:   Posted: 17 Oct 2008 | Published: 01 May 2008
Are you providing secure access to corporate resources for your remote employees? Read this white paper to learn more about secure employee mobility solutions that allow organizations to authenticate and establish user identities before granting acc...
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WHITE PAPER:   Posted: 06 Oct 2008 | Published: 04 Oct 2008
Fixed-mobile convergence promises to bridge the gaps that divide mobile workers from their customers and business associates, while empowering mobile workers with all the information and communication capabilities available back at headquarters.
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WHITE PAPER:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality customer care. This paper helps anyone responsible for improving customer experience using affordable technology solutions.
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CASE STUDY:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session capabilities. Learn how NTR's Remote Support was their solution.
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CASE STUDY:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR global's remote technical support solution. Learn more about NTR support.
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CASE STUDY:   Posted: 26 Sep 2008 | Published: 26 Sep 2008
By choosing NTRsupport, DHL successfully increased productivity, reduced costs, and simultaneously improved customer satisfaction.
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WHITE PAPER:   Posted: 25 Sep 2008 | Published: 25 Sep 2008
Small business VoIP combines voice and data together on a single, secure network allowing your employees to stay connected with the people and data they need. The following is a guide to why you might want to consider a small business VoIP system.
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WHITE PAPER:   Posted: 09 Sep 2008 | Published: 09 Sep 2008
Kelton Research conducted an online survey of 333 IT staff members at US companies with 500 or more employees. This survey explores different topics related to supporting mobile workers, including connectivity, security and management control.
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WHITE PAPER:   Posted: 21 Aug 2008 | Published: 15 Aug 2008
Remote workforces are a growing trend that has documentation implications on your business processes. This paper explores that, placing special emphasis on a distributed capture strategy for resolving remote workforce-related issues.
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PRODUCT DEMO:   Posted: 20 Aug 2008 | Published: 20 Aug 2008
This short webcast walks the user through a session with XenDesktop. From login, to launching applications, the user experience is illustrated.
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