PODCAST:   Posted: 03 Mar 2010 | Premiered: 02 Mar 2010
Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang.
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WHITE PAPER:   Posted: 01 May 2009 | Published: 01 May 2009
This white paper discusses five rules for negotiating that can help make the transaction more pleasant for everyone involved and better your chances at getting what you want.
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WEBCAST:   Posted: 24 Dec 2009 | Premiered: Available On Demand
In this webinar, learn how you can use business rules to rapidly respond to discovered relationships between data and performance. You will learn why strategies need to adapt to new conditions and how business process automation can benefit from updated business rules to effect change and manage exception cases.
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WHITE PAPER:   Posted: 17 Feb 2010 | Published: 17 Feb 2010
This paper explores seven innovations and best practices for "green customer service" that are being adopted by best-of-breed contact centers. It does not cover known green practices in infrastructure areas such as power consumption or virtualization, but focuses on processes for greening complex customer service interactions.
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WHITE PAPER:   Posted: 13 Nov 2009 | Published: 25 Sep 2009
Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.
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WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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WHITE PAPER:   Posted: 24 Feb 2010 | Published: 24 Feb 2010
This paper discusses how a new generation of platforms in the application stack is designed to both deliver a specific layer of functionality and enable rapid prototyping, allowing development teams to focus their efforts on the value they add and gain time for more innovation.
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WHITE PAPER:   Posted: 05 Dec 2008 | Published: 05 Dec 2008
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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ANALYST REPORT:   Posted: 02 Jun 2009 | Published: 25 Apr 2008
Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...
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WHITE PAPER:   Posted: 10 Dec 2009 | Published: 10 Dec 2009
This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes.
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WHITE PAPER:   Posted: 26 Jan 2009 | Published: 23 Jan 2009
the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
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ANALYST REPORT:   Posted: 08 Jun 2009 | Published: 01 Jun 2008
In June 2008, CFO Research Services conducted a research program among senior finance executives in the United States, Europe, Asia, and Australia. The research looked at what kinds of alliances companies are forming and how finance sees itself working with internal and external partners to establish and assess successful alliances.
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WHITE PAPER:   Posted: 24 Feb 2010 | Published: 24 Feb 2010
This paper explores the legacy technologies that influenced the development of both the new generation of search engines and the more powerful unified information access platforms. It also explains the benefits this new approach brings in providing active intelligence on demand and more.
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TRIAL SOFTWARE:   Posted: 20 Dec 2009 | Published: 20 Dec 2009
Blueprint is designed to be easy-to-use and collaborative so that a wide range of stakeholders can work together synchronously or asynchronously to map, refine and improve processes.
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WHITE PAPER:   Posted: 07 Dec 2009 | Published: 12 Oct 2009
Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
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