WHITE PAPER:   Posted: 21 Oct 2009 | Published: 21 Oct 2009
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
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WHITE PAPER:   Posted: 16 Sep 2009 | Published: 01 Sep 2009
Mobile network operators are not exploiting the full value of their most valuable asset—their subscriber information. While mobile network operators may be sitting on a gold mine of subscriber data, they do not have the tools they need to exploit it. This paper explains the avenues available to take advantage of their subscriber information.
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WHITE PAPER:   Posted: 16 Sep 2009 | Published: 01 Sep 2009
Mobile communication technologies are evolving quickly and new customer demands arise almost every day. At the same time, the economic downturn has impacted budgets, so that cost efficiency now tops the corporate agenda. Service providers must now must not only test and develop new services to meet customer demand, but do it within tight budgets.
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WHITE PAPER:   Posted: 16 Sep 2009 | Published: 01 Sep 2009
This white paper discusses the role of user profile management. SPs’ efforts to manage, enrich, capitalize on, and provision user information across multiple databases are critical to fuel applications-led service initiatives.
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CASE STUDY:   Posted: 16 Sep 2009 | Published: 16 Sep 2009
Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
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WHITE PAPER:   Posted: 16 Sep 2009 | Published: 16 Sep 2009
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
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CASE STUDY:   Posted: 10 Sep 2009 | Published: 10 Sep 2009
Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
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WEBCAST:   Posted: 09 Sep 2009 | Premiered: Available On Demand
In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
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CASE STUDY:   Posted: 09 Sep 2009 | Published: 09 Sep 2009
Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
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WHITE PAPER:   Posted: 10 Jun 2009 | Published: 10 Jun 2009
Read this free white paper to see how mobile CRM will give your sales team a winning record on the road.
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WHITE PAPER:   Posted: 04 Nov 2008 | Published: 19 Sep 2008
This paper explores how the right mobile CRM application, one designed with the sales staff in mind, can lead to greater sales productivity, reduced costs, shortened sales cycles and increased revenue.
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WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly.
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