WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
Get This Now

WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
Get This Now

WHITE PAPER:   Posted: 13 Nov 2008 | Published: 13 Nov 2008
On top of the new business communication capabilities that are possible with unified communications (UC), new challenges await the IT department in how to deploy and manage this integrated platform.
Get This Now

WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR applications to increase customer loyalty and retention as well as maximize efficiency and productivity of service and sales functions.
Get This Now

WHITE PAPER:   Posted: 29 Oct 2008 | Published: 29 Oct 2008
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines.
Get This Now

WEBCAST:   Posted: 29 Oct 2008 | Premiered: Available On Demand
Attend this webcast to learn how with Inbound and Outbound Interactive Voice Response (IVR) solutions, Angel.com combines the power of the telephone, your data and the web to generate information-driven communications and transactions.
Get This Now

WHITE PAPER:   Posted: 04 Sep 2008 | Published: 04 Sep 2008
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
Get This Now

WHITE PAPER:   Posted: 22 Aug 2008 | Published: 22 Aug 2008
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
Get This Now

WHITE PAPER:   Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Get This Now

CASE STUDY:   Posted: 19 May 2008 | Published: 01 May 2008
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Get This Now

PRODUCT OVERVIEW:   Posted: 19 May 2004 | Published: 19 May 2004
IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service.
Get This Now

BROCHURE:   Posted: 18 May 2004 | Published: 01 May 2004
VoiceGenie provides corporate enterprises and call centers with a wide range of end-to-end solutions comprised of flexible platforms, tools, and industry-proven packaged.
Get This Now

DATA SHEET:   Posted: 18 May 2004 | Published: 18 May 2004
NeXusPoint™ is an open, standards-based VoiceXML framework for the development and deployment of on-premise or hosted speech and touch-tone services.
Get This Now

DATA SHEET:   Posted: 18 May 2004 | Published: 18 May 2004
NeXusPoint™ Technical Specifications include: Advanced Call Control, recognition from recordings, saved utterances, outbound calling, advanced audio playback, external eventing interface, and more.
Get This Now

DATA SHEET:   Posted: 18 May 2004 | Published: 18 May 2004
GenieBuilder™ provides a full set of tools to help developers quickly build consistent, high quality speech applications as well as a robust framework to create, deploy, and manage the full lifecycle of large multi-application speech projects.
Get This Now