WHITE PAPER:   Posted: 08 Dec 2008 | Published: 08 Dec 2008
The key to achieving an agile enterprise, capable of responding to the day to day market dynamics, is true collaboration between the business and IT functions.
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WHITE PAPER:   Posted: 01 Dec 2008 | Published: 26 Nov 2008
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
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CASE STUDY:   Posted: 01 Dec 2008 | Published: 27 Nov 2008
CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 28 Jul 2008
Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
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WHITE PAPER:   Posted: 14 Oct 2008 | Published: 09 Oct 2008
To optimize your data center infrastructure, consider these four practical best practice steps that Upsite's engineers have devised for solving cooling inefficiencies through proper airflow management.
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WHITE PAPER:   Posted: 23 Sep 2008 | Published: 01 Sep 2008
This whitepaper examines the management issues of Big 4 NSM mega-suites and discusses how a 21st century NSM solution can make your Operations team more productive.
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WHITE PAPER:   Posted: 20 Aug 2008 | Published: 20 Aug 2008
With service-oriented architecture (SOA), once-siloed business functions, IT processes and data are exposed as services that can be reused--across departments, lines of business (LOBs) and even entire organizations.
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PODCAST:   Posted: 09 May 2008 | Premiered: 09 May 2008
This podcast looks closely at a unique data recovery solution for IBM AIX Environments called EchoStream for AIX.
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WHITE PAPER:   Posted: 04 Feb 2008 | Published: 01 Jan 2007
This paper explains how data center efficiency can be measured, evaluated, and modeled, including a comparison of the benefits of periodic assessment vs. continuous monitoring.
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JOURNAL ARTICLE:   Posted: 05 Sep 2007 | Published: 01 Sep 2007
How an island-based hotelier caught up with the industry, drove out cost and continues to expand globally with IT.
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JOURNAL ARTICLE:   Posted: 03 Apr 2007 | Published: 01 Apr 2007
"Organization" is a great word. On the one hand, it stands for the practice of being organized -- that is, having processes by which you get things done and places to put the things you create.
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JOURNAL ARTICLE:   Posted: 06 Dec 2006 | Published: 01 Dec 2006
A housekeeping services provider called MasterCorp morphs into an information technology company with a homegrown workforce management application.
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JOURNAL ARTICLE:   Posted: 06 Dec 2006 | Published: 01 Dec 2006
The gym called 24 Hour Fitness Lakeshore Towers in Irvine, Calif., looks more like a resort than the dank, dark facilities of yesteryear.
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JOURNAL ARTICLE:   Posted: 13 Nov 2006 | Published: 01 Nov 2006
Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub.
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