WHITE PAPER:   Posted: 01 Dec 2008 | Published: 26 Nov 2008
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering.
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WEBCAST:   Posted: 01 Dec 2008 | Premiered: Available On Demand
In this webcast you will learn how Mission Critical & Proactive Services help you improve availability, reduce risk and increase service management.
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CASE STUDY:   Posted: 01 Dec 2008 | Published: 27 Nov 2008
CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
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PODCAST:   Posted: 25 Nov 2008 | Premiered: 25 Nov 2008
Learn how VMware and HP have teamed up to deliver an adaptive infrastructure that helps you reduce costs, increase agility and be more competitive.
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WHITE PAPER:   Posted: 24 Nov 2008 | Published: 01 Nov 2008
Discover how to manage the entire IT environment from an IT Dashboard that acts as a 'single Pane of Glass' to deliver highly valuable and easy-to-use information from both physical and virtual environments.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 18 Nov 2008
HP and VMware have the technology and services you need to put virtualization to work to consolidate your IT environment in a manner that reduces costs, simplifies your IT environment and increases business agility.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
This paper will help IT Managers understand the inherent love/hate relationship with monitoring and managing a virtual environment and provide essential guidelines to help choose the "best fit vendor" for specific needs.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 28 Jul 2008
Monitoring servers and proactively managing capacity helps companies maintain service level agreements, meet contractual obligations, improve customer and partner satisfaction, and move forward into new markets.
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WHITE PAPER:   Posted: 11 Nov 2008 | Published: 06 Nov 2008
Get a quick review of the top three systems technology certifications and learn how they can help you and your business today.
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SOFTWARE DEMO:   Posted: 06 Nov 2008 | Published: 06 Nov 2008
Looking to improve service quality? HP has the most comprehensive ITSM solution in the industry. By aligning services, software, education, and hardware around service management, HP is able to deliver a complete and comprehensive I...
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WHITE PAPER:   Posted: 03 Nov 2008 | Published: 03 Nov 2008
This white paper reviews a just-in-time technology to help IT pros defer the ever-increasing cost of the data center: raising the data center floor. Doing so can optimize space, power, and cooling, while also enhancing availability and service levels.
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WEBCAST:   Posted: 24 Oct 2008 | Premiered: Available On Demand
This webcast discusses how IT is challenged to meet rising business expectations while managing increasing infrastructure complexity at the lowest cost possible. It also explains why generic IT processes are no longer effective.
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WHITE PAPER:   Posted: 20 Oct 2008 | Published: 17 Oct 2008
ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals.
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WHITE PAPER:   Posted: 14 Oct 2008 | Published: 11 Oct 2008
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
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WHITE PAPER:   Posted: 10 Oct 2008 | Published: 10 Oct 2008
This Shortcut Guide to Virtualization and IT Service Automation provides an insightful overview of virtualization and IT Service Management. It helps demystify virtualization and helps you determine if virtualization is right for your environment.
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