WHITE PAPER:   Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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ANALYST REPORT:   Posted: 04 Nov 2009 | Published: 01 Feb 2009
Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
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WHITE PAPER:   Posted: 30 Oct 2009 | Published: 30 Oct 2009
IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.
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EGUIDE:   Posted: 02 Sep 2009 | Published: 01 Sep 2009
In this series, Craig Mathias explores the various ways mobility solutions can be used successfully and cost-effectively in your enterprise.
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CASE STUDY:   Posted: 25 Aug 2009 | Published: 25 Jul 2008
After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
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ANALYST BRIEF:   Posted: 18 Aug 2009 | Published: 18 Aug 2009
In this paper, the top information services leaders share their expertise on how to most efficiently build your IT staff. Read this paper to learn the essential qualities and must-haves for your company's IT Staff.
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WHITE PAPER:   Posted: 27 May 2009 | Published: 01 May 2009
As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.
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WHITE PAPER:   Posted: 13 May 2009 | Published: 13 May 2009
When an IT skill falls out of favor, it rarely ever comes back. Here's our list of 10 dying IT skills. If any of these skills are your main expertise, perhaps it's time to think about updating your skill set.
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WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements.
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WHITE PAPER:   Posted: 02 Dec 2008 | Published: 02 Dec 2008
Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes.
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WHITE PAPER:   Posted: 14 Nov 2008 | Published: 14 Nov 2008
This paper explains the advantages that virtual machine provides to the IT department.
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