WHITE PAPER:   Posted: 11 Feb 2010 | Published: 11 Feb 2010
The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
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WHITE PAPER:   Posted: 20 Feb 2009 | Published: 20 Feb 2009
This paper outlines the technology building blocks that enable you to create an information-rich environment that empowers your workforce to perform at its peak. Learn how to use data to its fullest--without having to become IT experts.
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ANALYST BRIEF:   Posted: 09 Aug 2010 | Published: 05 Aug 2010
Western Governors University was facing student management challenges due to a rapid growth state and was looking for a BPM solution that could incorporate human tasks with automated processes. This paper examines the university’s decision to select a model-driven BPMS over a set of non-integrated tools as the foundation for its SOA architecture.
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WHITE PAPER:   Posted: 27 Aug 2009 | Published: 27 Aug 2009
This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
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WHITE PAPER:   Posted: 27 Aug 2009 | Published: 27 Aug 2009
Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
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WHITE PAPER:   Posted: 23 Jun 2010 | Published: 23 Jun 2010
All companies wrestle with inefficiency and increasing costs when creating, refreshing, and maintaining nonproduction environments for development, testing, and training. Read how SAP Test Data Migration Server can help by letting you create and refresh nonproduction systems with greatly reduced data sets.
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WHITE PAPER:   Posted: 16 Mar 2010 | Published: 16 Mar 2010
Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model.
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EGUIDE:   Posted: 06 Aug 2010 | Published: 06 Aug 2010
This guide provides an overview of the steps for conducting an effective and successful ERP solution evaluation. The process can be challenging because of the level of detail that must be addressed, ensuring that key steps are not overlooked. Read on to learn what your organization needs to do if they want to choose a successful ERP solution.
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VIRTUAL SEMINAR:   Posted: 25 May 2010 | Published: 25 May 2010
Attend the second part of this seminar, which addresses Enterprise Quality Management, automated functional regression testing, system performance bottleneck identification, and SOA architecture validation. Learn how this solution enhances collaboration, automation, and reporting.
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PRODUCT LITERATURE:   Posted: 13 Jul 2010 | Published: 13 Jul 2010
This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.  Inside, you’ll find basic information about the major vendors in the WFM market and the products they sell. Continue reading to find out which products are right for your organization.
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