PRESENTATION TRANSCRIPT:   Posted: 17 Dec 2008 | Published: 17 Dec 2008
This paper explains about how speech-based solutions can help us to cut IT and telecommunication costs.
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TRIAL SOFTWARE:   Posted: 04 Dec 2008 | Published: 04 Dec 2008
Download this trial software to receive a Project Management Software that is reliable and has deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. Managing your core operations has never been easier.
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VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Feb 2008
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.
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WHITE PAPER:   Posted: 16 May 2008 | Published: 01 Mar 2008
Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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SOFTWARE LISTING:   Posted: 10 Mar 2008 | Published: 01 Jan 2006
ExtraView IT HelpDesk provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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PRODUCT OVERVIEW:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
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WEBCAST:   Posted: 10 Oct 2006 | Premiered: Available On Demand
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
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JOURNAL ARTICLE:   Posted: 05 Oct 2006 | Published: 01 Oct 2006
Before you outsource that help desk, think about its potential as a customer relationship management tool.
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WHITE PAPER:   Posted: 19 May 2006 | Published: 01 May 2006
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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WHITE PAPER:   Posted: 19 Sep 2005 | Published: 01 Sep 2005
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
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