WHITE PAPER:   Posted: 22 Jul 2010 | Published: 22 Jul 2010
This reports looks at best practices and technologies that can support an effective integration of the Service Desk and Operations teams. The report focuses on closed loop incident and problem management, as well as end-to-end change and configuration management, with a particular focus on automation.
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WHITE PAPER:   Posted: 03 Jun 2010 | Published: 03 Jun 2010
Help Desk software as a service is attractive to many IT departments.  It offers the same benefits of traditional IT help desk solutions, in addition to reducing capital expenses, accelerating implementation, and providing easier upgrades. This paper explores considerations for implementing IT service management in-house or as a service.
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WHITE PAPER:   Posted: 03 Jun 2010 | Published: 03 Jun 2010
In economic times like these, leading companies are looking to cloud-computing applications and IT Help Desk is increasingly in demand. This paper outlines best practices for selecting cloud-computing solutions.
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WHITE PAPER:   Posted: 25 Jan 2010 | Published: 25 Jan 2010
Organizations want to run the apps they want, and not run the apps they don't want. One of the tools Microsoft has given Active Directory administrators to help in this regard, Software Restriction Policies (SRPs), has been re-engineered in Windows 7 as AppLocker.
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WHITE PAPER:   Posted: 06 Nov 2009 | Published: 05 Nov 2009
This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
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TRIAL SOFTWARE:   Posted: 08 Sep 2009 | Published: 08 Sep 2009
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
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WHITE PAPER:   Posted: 18 Jun 2009 | Published: 15 Jun 2009
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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