VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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WHITE PAPER:   Posted: 02 Jul 2008 | Published: 01 Jan 2007
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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ANALYST REPORT:   Posted: 25 Apr 2008 | Published: 07 Apr 2008
This Forrester research brief reviews the strengths and weaknesses of top service desk management tool vendors like HP, CA, IBM, and BMC.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
The right service management solution can help build workflows around the needs of your company. View this Webcast to learn how to can gain a competitive advantage for your service management with a solution that is easy to deploy and manage.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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TRIAL SOFTWARE:   Posted: 08 Oct 2007 | Published: 01 Oct 2007
Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
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WHITE PAPER:   Posted: 08 Oct 2007 | Published: 01 Sep 2007
IT automation provides the means to maximize IT investments and align them with business objectives. Read this white paper to learn more about IT automation and why your clients must understand the need for this strategy and why it is being used today.
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WHITE PAPER:   Posted: 08 Oct 2007 | Published: 01 Sep 2007
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
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WHITE PAPER:   Posted: 08 Oct 2007 | Published: 01 Oct 2007
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed their service desk properly. Read this white paper to learn about a solution that addresses this problem and help support your clie...
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WEBCAST:   Posted: 10 Oct 2006 | Premiered: Available On Demand
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
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PRODUCT OVERVIEW:   Posted: 30 Aug 2004 | Published: 30 Aug 2004
Support Tracker™ is a Web-enabled Lotus Notes help desk which eases the workload of your IT support departments.
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TRIAL SOFTWARE:   Posted: 25 Jul 2004 | Published: 25 Jul 2004
With ReadyDesk you can open, view, edit and resolve support tickets all on the same screen, dramitically increasing productivity and response time! You can even view a ticket's complete history without leaving the main interface.
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PRODUCT OVERVIEW:   Posted: 25 Jul 2004 | Published: 01 Jan 2003
HelpSTAR provides the glue that binds the people, things (assets), and processes (information flows, task flows) that comprise modern enterprises.
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PRODUCT OVERVIEW:   Posted: 25 Jul 2004 | Published: 01 Jan 2003
HelpSTAR is unmatched in its ability to organize and optimize workflow, the help desk can be configured so that service requests travel in a direct route from being logged, to dispatch, to queue, to support rep, to resolution and closing.
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