WHITE PAPER:   Posted: 17 Dec 2008 | Published: 16 Dec 2008
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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TRIAL SOFTWARE:   Posted: 04 Dec 2008 | Published: 04 Dec 2008
Download this trial software to receive a Project Management Software that is reliable and has deeply integrated suite of full-function tools for Project Management, Portfolio Management, Help Desk, and Time Sheets. Managing your core operations has never been easier.
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VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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VIDEO:   Posted: 25 Sep 2008 | Premiered: 25 Sep 2008
This videocast, filmed at VMworld 2008, brings you to the forefront of virtual desktop infrastructure (VDI) developments. Learn about approaches that can ease the strain of an increased amount of windows profiles and helpdesk calls.
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WHITE PAPER:   Posted: 18 Sep 2008 | Published: 18 Sep 2008
This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
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WHITE PAPER:   Posted: 18 Sep 2008 | Published: 18 Sep 2008
This paper discusses the paradox of strong password policies, evaluates several possible solutions, and recommends a password management solution that is cost effective and easy to implement.
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CASE STUDY:   Posted: 25 Aug 2008 | Published: 25 Jul 2008
This case study details how one company addressed unsatisfactory support from its service provider by partnering with ABS.
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CASE STUDY:   Posted: 28 Jul 2008 | Published: 25 Jul 2008
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
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WHITE PAPER:   Posted: 02 Jul 2008 | Published: 01 Jan 2007
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
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WEBCAST:   Posted: 28 Mar 2008 | Premiered: Available On Demand
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
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PRODUCT OVERVIEW:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
An effective service desk must offer a single point of contact to quickly and easily resolve desktop, mobile and software related issues. Learn how about a service desk that can allow you stay productive and focused on your business.
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WHITE PAPER:   Posted: 29 Oct 2007 | Published: 01 Aug 2007
Transforming legacy help desk solutions into managed service desks can reduce support and maintenance costs without sacrificing quality. Learn how your organization can support continuous improvement, remain agile and adapt to change.
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TRIAL SOFTWARE:   Posted: 08 Oct 2007 | Published: 01 Oct 2007
Kaseya Solutions provide IT solution providers and IT administrators a complete view of their environments from a centralized console. Install your own fully functional Kaseya server and begin managing your entire computing infrastructure in minutes.
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WHITE PAPER:   Posted: 08 Oct 2007 | Published: 01 Sep 2007
This white paper provides insight on ways that MSPs and IT departments can improve their management of services. Learn how using ITIL best practices with an automated management solution can address a number of the unique challenges these businesses face.
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