VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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WEBCAST:   Posted: 10 Oct 2006 | Premiered: Available On Demand
Discover more about a secure, remote support solution to help your organization improve help desk productivity and reduce downtime and costs.
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JOURNAL ARTICLE:   Posted: 05 Oct 2006 | Published: 01 Oct 2006
Before you outsource that help desk, think about its potential as a customer relationship management tool.
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WHITE PAPER:   Posted: 19 May 2006 | Published: 01 May 2006
There are many "myths" that prevent companies from believing a third-party vendor can provide the help desk solution that best fits their needs. In order to uncover fact from fiction, let's take a closer look at ten common myths about hel...
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WHITE PAPER:   Posted: 19 Sep 2005 | Published: 01 Sep 2005
There are many warning signs that indicate your organization might not be operating at its best. Even a help desk that receives minimal user complaints and experiences low call volumes can project signals that scream, "Danger ahead!" Learn the...
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DATA SHEET:   Posted: 30 Nov 2004 | Published: 01 Nov 2004
Packeteer offers service and support packages, allowing you to select the coverage that is appropriate for your organization.
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PRODUCT OVERVIEW:   Posted: 26 Jul 2004 | Published: 25 Jul 2004
Verndale's "outsourced Internet department" and "support on demand" services provide a highly responsive and cost-effective virtual team to augment your constrained in-house resources.
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PRODUCT LITERATURE:   Posted: 18 May 2004 | Published: 18 May 2004
beCogent has teamed up with the industry's leading technology providers to create beAssisted - the first product to blend voice-enabled customer self-service with live agents which presents an alternative to going offshore.
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