WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
Get This Now

VIDEO:   Posted: 18 Dec 2009 | Premiered: 18 Dec 2009
View this viewcast to hear from Judith S. Hurwitz, and Marcia Kaufman of Hurwitz Group, as she describes best practices she's found from analyzing many different BPM-SOA implementations.
Get This Now

WHITE PAPER:   Posted: 03 Feb 2005 | Published: 17 May 2004
IT and business alignment tops the list of concerns and priorities for CIOs in 2004, according to a number of recent IT executive studies.
Get This Now

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Oct 2006
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
Get This Now

WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
Get This Now

CASE STUDY:   Posted: 24 Aug 2009 | Published: 24 Aug 2009
Read these case studies to learn how Progress Software made it not only possible but also made it easy to improve operational responsiveness for several leading companies that operate in many varying industries. Learn the benefits these organizations accrued from Progress Software and learn what benefits your company can experience.
Get This Now

WHITE PAPER:   Posted: 24 Sep 2009 | Published: 01 Mar 2009
This paper gives you an overview of how Ovum has helped penetrate the upper-midmarket. Even when the slowing growth of the market hasn't.
Get This Now

PODCAST:   Posted: 14 Sep 2009 | Premiered: 14 Sep 2009
Listen to this podcast featuring Hal Sirkin, senior partner and managing director at The Boston Consulting Group, to learn about the new Era in international business competition.
Get This Now

WHITE PAPER:   Posted: 25 Feb 2009 | Published: 24 Feb 2009
Read this business brief to learn how your growing business can: lower costs by enabling process flexibility, improve process flexibility by cutting costs, use process flexibility to control costs across your entire organization, and to continuously keep your costs under control.
Get This Now

WHITE PAPER:   Posted: 15 Jan 2010 | Published: 15 Jan 2010
To help companies form their 'down economy' contingency plans, IDC performed an analysis of past recoveries from economic recessions to find out the type of impact these recoveries had on companies and what the implications are on IT operations and ongoing support. This paper gives the details.
Get This Now

WHITE PAPER:   Posted: 05 Jun 2009 | Published: 02 Jun 2009
The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.
Get This Now

WHITE PAPER:   Posted: 15 Jan 2010 | Published: 14 Oct 2009
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
Get This Now

WHITE PAPER:   Posted: 14 Sep 2009 | Published: 01 Dec 2008
In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
Get This Now

WHITE PAPER:   Posted: 29 Oct 2009 | Published: 29 Oct 2009
The era of business 2.0 is already upon us and companies that are not embracing it will be left behind. This brochure will outline some of the key business trends created by the business 2.0 model, how they affect your network and what can be done to address them. Read on to learn more.
Get This Now