WHITE PAPER:   Posted: 04 Dec 2008 | Published: 13 Nov 2008
Standards-based shared authentication enables organizations to scale users, services, and relationships quickly and cost-effectively by providing a managed network for two-factor consumer authentication and token distribution.
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PODCAST:   Posted: 24 Nov 2008 | Premiered: 23 Nov 2008
UC is not a product or system, but rather a way of envisioning how communications works within an enterprise to support its business goals.
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WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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WHITE PAPER:   Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
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SOFTWARE DEMO:   Posted: 24 Oct 2008 | Published: 01 Jul 2008
Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
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VIDEOCAST:   Posted: 20 Oct 2008 | Premiered: 18 Oct 2008
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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VIDEO:   Posted: 22 Sep 2008 | Premiered: 19 Sep 2008
Achieving "customer intimacy" is the fundamental basis of solid business strategy. In this videocast, Don Van Doren of UniComm Consulting explains what UC is and is not and how it can enhance the nature of customer interactions.
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WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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SOFTWARE DEMO:   Posted: 20 Aug 2008 | Published: 20 Aug 2008
This video shows customers the power WAS 6.1 has to bring you future: SOA + Web 2.0 unites!
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PRESS RELEASE:   Posted: 22 Jul 2008 | Published: 22 Jul 2008
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
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DATA SHEET:   Posted: 11 Jul 2008 | Published: 01 Jul 2008
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
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WHITE PAPER:   Posted: 01 Jul 2008 | Published: 01 Jul 2008
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
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WEBCAST:   Posted: 19 Jun 2008 | Premiered: Available On Demand
This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
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WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Mar 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
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