WHITE PAPER:   Posted: 03 Dec 2008 | Published: 03 Dec 2008
Read this leading analyst study to gain insight on business intelligence for operational performance that highlights best practices for IT departments and line-of-business (LOB) managers.
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PODCAST:   Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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WEBCAST:   Posted: 01 Dec 2008 | Premiered: Available On Demand
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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CASE STUDY:   Posted: 01 Dec 2008 | Published: 27 Nov 2008
CBA deployed CommSee, a customer relationship management platform built on the Microsoft® .NET Framework and the integrated system automates workflow and provides a complete view of a customer.
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CASE STUDY:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
Read how global specialty chemicals and materials company Cytec Industries chose Windows Mobile phones and smartphones to give their employees remote access to email and calendars; this solution will also enhance time management and customer service.
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CASE STUDY:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
In this case study, discover how LaVanture Products Company uses Microsoft Dynamics AX to keep inventory under control while optimizing its warehouses and delivering on its promises to manufacturing clients.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
Using Autodesk Geospatial Solutions, organizations can use the industry's leading design tools to create network asset design data.
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EGUIDE:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
This SearchTelecom.com workshop looks at how to build business and technical plans to make sure all of the bases are covered for delivering highquality services that can be efficiently and consistently managed.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 19 Nov 2008
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services.
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WHITE PAPER:   Posted: 19 Nov 2008 | Published: 07 May 2008
Explore business process pain points with which many organizations struggle and how you can combat them with a system that provides end to end automation, greatly reducing the need for internal IT support.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 01 Jun 2007
This paper offers a structured approach to planning and implementing HP Quality Center, an integrated, web-based suite of tools and best practices for automated software quality testing.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
As customer care spans multiple modalities requiring real-time responses, "analytics" has become an all-purpose word that embraces monitoring and recording.
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WHITE PAPER:   Posted: 18 Nov 2008 | Published: 18 Nov 2008
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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WHITE PAPER:   Posted: 17 Nov 2008 | Published: 17 Nov 2008
This paper explores the drivers for cloud computing, especially for communications service providers, and looks at the challenges that cloud computing infrastructures must address and key management components providers need to put in place.
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CASE STUDY:   Posted: 14 Nov 2008 | Published: 14 Nov 2008
Learn how the Los Angeles Department of Water and Power, the United States' largest municipal utility, uses Autodesk software solutions to complete work faster, reduce data errors, and accept and deliver city data in its native format.
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