VIDEO:   Posted: 16 May 2012 | Premiered: 10 May 2012
Access this video to learn about HP's support center and gain access to helpful resources like software updates, diagnostic support tools and more.
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WHITE PAPER:   Posted: 16 May 2012 | Published: 01 Nov 2011
This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
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EZINE:   Posted: 16 May 2012 | Published: 16 May 2012
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.
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WHITE PAPER:   Posted: 15 May 2012 | Published: 15 May 2012
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
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WHITE PAPER:   Posted: 15 May 2012 | Published: 15 May 2012
This expert white paper from Forrester Research discusses how the role of the sales person has changed in today's digital world and the four types of salespeople in the 21st century.
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EGUIDE:   Posted: 10 May 2012 | Published: 10 May 2012
This expert e-guide looks at two real world case studies of how businesses used mobile technology to improve CRM.
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EGUIDE:   Posted: 09 May 2012 | Published: 09 May 2012
This expert e-guide provides insight on customer experience management, how to build it, and why companies are no longer focusing on cloud v. on-premise for CRM solutions.
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WHITE PAPER:   Posted: 09 May 2012 | Published: 09 May 2012
Access this white paper to discover the best ways to monitor your IT systems and prevent problems, like downtime, before they occur. Learn about support services that provide proactive care that allows you to resolve hardware and software issues more effectively.
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WHITE PAPER:   Posted: 07 May 2012 | Published: 07 May 2012
Access this white paper to learn process of moving from a break/fix model to managed services. Discover how managed services can provide your organization with stable revenue and opportunity for growth.
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EGUIDE:   Posted: 01 May 2012 | Published: 01 May 2012
Access this expert e-guide to discover strategies to improve IT help desk services with vendor support. Inside, learn to respond efficiently to increased customer demand.
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WHITE PAPER:   Posted: 27 Apr 2012 | Published: 27 Apr 2012
Access this resource to discover the valuable uses of remote monitoring and management. Learn how to provide your customers with better service while also increasing efficiency.
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WHITE PAPER:   Posted: 27 Apr 2012 | Published: 27 Apr 2012
Access this white paper for the top ten considerations for selecting a remote monitoring and management solution that will streamline management processes to allow for business growth while also increasing services levels.
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WHITE PAPER:   Posted: 27 Apr 2012 | Published: 31 Dec 2011
Read this paper to learn how the changing face of customer loyalty is affecting retailers now and in the future. Learn how to gain advantage from more adept use of technology and data, and the importance of effective customer insight to stay attuned to fast-changing customer behavior and sentiments.
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EGUIDE:   Posted: 26 Apr 2012 | Published: 26 Apr 2012
Uncover the need for cloud service management and cloud monitoring tools for service providers in this E-Guide from SearchCloudProvider.com. Learn best practices associated with cloud service management, top challenges and solutions, and much more.
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WHITE PAPER:   Posted: 25 Apr 2012 | Published: 25 Apr 2012
This white paper takes a look at speech analytics and how companies are using cloud-based solutions to transform customer conversations into business insight.
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