WHITE PAPER:   Posted: 13 Nov 2008 | Published: 13 Nov 2008
Read this paper to see the research and to learn the eight steps that Forrester recommends for customer experience executives in this environment in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
Get This Now

WHITE PAPER:   Posted: 07 Nov 2008 | Published: 07 Nov 2008
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.
Get This Now

TRIAL SOFTWARE:   Posted: 25 Sep 2008 | Published: 25 Sep 2008
Download this free software trial and see how N-central will drive operational efficiencies in your IT services business by automating manual tasks. Working remotely with N-central, you'll be able to service more customers, more effectively.
Get This Now

WHITE PAPER:   Posted: 19 Sep 2008 | Published: 19 Sep 2008
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas.
Get This Now

PRESS RELEASE:   Posted: 22 Jul 2008 | Published: 22 Jul 2008
Bowen & Groves was voted Best in Class Winner for 6 years running and recognize industry solution providers.
Get This Now

DATA SHEET:   Posted: 11 Jul 2008 | Published: 01 Jul 2008
ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Get This Now

DATA SHEET:   Posted: 11 Jul 2008 | Published: 01 Jul 2008
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Get This Now

WHITE PAPER:   Posted: 11 Jul 2008 | Published: 01 Jul 2007
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Get This Now

WHITE PAPER:   Posted: 01 Jul 2008 | Published: 01 Jul 2008
Location intelligence software helps companies increase B2B sales by improving customer and prospect knowledge, managing their sales channels proactively, responding faster to changing market conditions and improving their channel structure and alignment.
Get This Now

WEBCAST:   Posted: 19 Jun 2008 | Premiered: Available On Demand
This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.
Get This Now

WHITE PAPER:   Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
Get This Now

WHITE PAPER:   Posted: 02 Jun 2008 | Published: 01 Mar 2008
This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions.
Get This Now

WHITE PAPER:   Posted: 19 Mar 2008 | Published: 19 Mar 2008
Read this paper to learn how managed customer engagement is a critical path to promoting advocacy for your brand and driving business results.
Get This Now

WHITE PAPER:   Posted: 26 Feb 2008 | Published: 01 Mar 2007
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards.
Get This Now

WHITE PAPER:   Posted: 06 Feb 2008 | Published: 01 Feb 2008
Quickly locating the necessary patient records among millions of paper documents in a 200-square-foot storage room was difficult and time consuming for Tyler Memorial Hospital staff. Learn how they tackle their document challenges now.
Get This Now