WHITE PAPER:   Posted: 17 Mar 2010 | Published: 17 Mar 2009
To address the growing demand for smarter products, many manufacturers are incorporating embedded systems into their products. While this approach offers exciting opportunities for innovation, it also adds a level of complexity to products that have zero tolerance for bugs and that must beat the competition to market. Read more to find out!
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PODCAST:   Posted: 12 Mar 2010 | Premiered: 09 Mar 2010
Today, most marketing offers are easily lost in the large volume of emails we all receive.  The big question is: How can you make your emails stand out from the rest? In this podcast, learn steps to developing and implementing a successful email communications strategy that resonates well with your audience.
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WEBCAST:   Posted: 12 Mar 2010 | Premieres: 08 Apr 2010, 14:00 EDT (18:00 GMT)
Your customers today want and expect your interactions with them to be tailored to their needs. Watch this webcast and learn how Oracle Real-Time Decisions can create actionable intelligence in real time so that you can optimize your customer interactions across any touch point.
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ANALYST REPORT:   Posted: 09 Mar 2010 | Published: 01 Sep 2009
This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders.
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WHITE PAPER:   Posted: 09 Mar 2010 | Published: 05 Mar 2010
This white paper discusses how gathering intelligence from multiple sources such as social media, customer service centers and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age.
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ANALYST REPORT:   Posted: 09 Mar 2010 | Published: 01 Jun 2009
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
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PRESENTATION TRANSCRIPT:   Posted: 08 Mar 2010 | Published: 05 Mar 2010
This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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WHITE PAPER:   Posted: 25 Feb 2010 | Published: 24 Feb 2010
BI applications, business process improvements, and improving the use of information and analytics has become a big trend lately. In light of this, this paper focuses on why you need to look for solutions that unify access to all types of information in analytical applications such as BI and BPM.
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PODCAST:   Posted: 22 Feb 2010 | Premiered: 22 Feb 2010
This podcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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WEBCAST:   Posted: 22 Feb 2010 | Premiered: Available On Demand
This webcast shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
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WHITE PAPER:   Posted: 04 Feb 2010 | Published: 04 Feb 2010
Read this paper to learn how Over 22,000 customers trust and rely on EVault for protection of their mission critical data. They made this decision based on EVault's ability to address their requirements.
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WHITE PAPER:   Posted: 22 Jan 2010 | Published: 22 Jan 2010
This paper will provide a list of questions that should be considered and reviewed during any project designed to deliver a 360-degree view. The paper then explores how information sharing and identity resolution combine to show the connection between MDM and enterprise customer-centricity.
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ANALYST BRIEF:   Posted: 20 Jan 2010 | Published: 20 Jan 2010
Tight budgets and complex IT environments mean that IT operations teams must operate as efficiently as possible. Read this Q&A session with Mary Johnston Turner, research director for IDC's System Management Software service, to better understand how integrated, automated management tools can improve IT productivity.
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PRESENTATION TRANSCRIPT:   Posted: 30 Dec 2009 | Published: 30 Dec 2009
This presentation transcript shares techniques for communicating with your customers in an acceptable manner that fits their preferences while expanding your marketable universe.
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