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Most Popular Contact Management Software Reports |
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sponsored by Inova Solutions
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Mar 2008
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
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by Avaya Inc. 
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WHITE PAPER: Posted: 20 May 2008 | Published: 19 May 2008
In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.
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by Inova Solutions 
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WHITE PAPER: Posted: 25 Mar 2008 | Published: 01 Jan 2007
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
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by Genesys 
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PRODUCT OVERVIEW: Posted: 31 Aug 2004 | Published: 01 Aug 2004
N-Contact is a powerful web site lead capture solution that enables you to identify and interact with web site visitors - while they are still on your web site.
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by Netlert Communications, Inc. |
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PRODUCT OVERVIEW: Posted: 30 Aug 2004 | Published: 30 Aug 2004
Prospect Tracker is a comprehensive Lotus Notes sales automation module, a powerful, flexible database containing all of your organization's sales prospects and contact management tools.
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by Automation Centre |
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BROCHURE: Posted: 14 Jul 2004 | Published: 13 Jul 2004
Assentor Compliance works with Assentor Archive to create the leading intelligent message surveillance and archiving solution available in the market today.
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by iLumin Software Services, Inc. |
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PRODUCT OVERVIEW: Posted: 22 Jan 2004 | Published: 01 Jan 2004
Team Contacts provides a firm-wide contact list inside Outlook, that can be shared by all employees.
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by Infoware |
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