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WEBCAST: Posted: 22 Dec 2008 | Premiered: Available On Demand
This session will also explore some customer case studies to show how early adopters of SIP trunking in contact centers have successfully managed these issues, and examines some of the unexpected implementation challenges and benefits they've encountered.
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by Acme Packet 
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WHITE PAPER: Posted: 17 Dec 2008 | Published: 16 Dec 2008
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases customer perceptions of the professionalism of the team and its value.
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by NTR Global 
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BOOK: Posted: 21 Nov 2008 | Published: 21 Nov 2008
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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by Avaya Inc. 
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WHITE PAPER: Posted: 10 Oct 2008 | Published: 10 Oct 2008
A secure network foundation from Cisco enables you to easily and cost-effectively add new users and applications as needed.
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by Cisco Systems, Inc. 
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EDITORIAL RESOURCE GUIDE: Posted: 08 Sep 2008 | Published: 08 Sep 2008
This E-book from SearchCRM.com explores best practices and strategies for using real-time information in the call center.
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by Genesys 
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WHITE PAPER: Posted: 04 Sep 2008 | Published: 04 Sep 2008
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.
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by Genesys
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WHITE PAPER: Posted: 22 Aug 2008 | Published: 22 Aug 2008
This e-guide that takes you through the latest contact center technologies, and how they can help you develop brand differentiation, elevate customer loyalty, and keep costs low – even when everyone is tightening their budgets.
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by Avaya Inc.
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WHITE PAPER: Posted: 22 Aug 2008 | Published: 22 Aug 2008
This paper is designed to help enterprises understand how Avaya, with its broad portfolio of systems, applications, built-in recovery features and professional services, can help plan and execute a solid approach to communication continuity preparedness.
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by Avaya Inc.
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WHITE PAPER: Posted: 17 Jul 2008 | Published: 03 Apr 2008
Real-time CCPM solutions give contact center management an objective and quantifiable method for identifying, capturing and communicating customer or operational issues quickly enough to prevent them from causing more damage.
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by Genesys
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VIDEOCAST: Posted: 26 Jun 2008 | Premiered: 19 Jun 2008
In this case study read how MidAtlantic Farm Credit, a financing company for agribusiness and rural homeowners, utilized Cisco Unified CallConnector for Microsoft Dynamics CRM to provide a 360-degree view of customer information to every employee.
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by Cisco Systems, Inc.
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WHITE PAPER: Posted: 09 Jun 2008 | Published: 05 Jun 2008
How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
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by Avaya Inc.
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Jan 2006
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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by Genesys
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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by Genesys
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WHITE PAPER: Posted: 02 Jun 2008 | Published: 01 Jan 2008
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented.
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by Avaya Inc.
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BOOK: Posted: 02 Jun 2008 | Published: 01 May 2008
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
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by Avaya Inc.
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