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PODCAST: Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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by Nuance 
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WEBCAST: Posted: 01 Dec 2008 | Premiered: Available On Demand
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
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by Nuance
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PODCAST: Posted: 19 Sep 2008 | Premiered: 18 Sep 2008
In today's "do more with less" environment, it becomes increasingly important to focus on simplifying customer interaction without increasing cost. The podcast highlights 5 ways to improve the customer experience in a highly cost effective.
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by OpenSpan 
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WHITE PAPER: Posted: 10 Sep 2008 | Published: 10 Sep 2008
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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by Portrait Software 
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Jan 2006
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
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by Genesys 
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WHITE PAPER: Posted: 03 Jun 2008 | Published: 01 Apr 2008
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage.
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by Genesys
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WHITE PAPER: Posted: 27 May 2008 | Published: 01 Jan 2008
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment.
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by CosmoCom, Inc. 
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WHITE PAPER: Posted: 20 May 2008 | Published: 01 Mar 2007
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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by Avaya Inc. 
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PODCAST: Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
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by Genesys
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WHITE PAPER: Posted: 26 Mar 2008 | Published: 01 Mar 2008
By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.
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by Pitney Bowes Group 1 Software 
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PRODUCT LITERATURE: Posted: 08 Sep 2004 | Published: 01 Sep 2004
The Nuasis™ NuContact Center™ is a next-generation system for intelligently routing customer contacts by phone, e-mail, fax, or the Web.
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by Nuasis 
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PRODUCT LITERATURE: Posted: 30 Jun 2004 | Published: 01 Jan 2003
DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
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by DialResults |
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BROCHURE: Posted: 30 May 2004 | Published: 25 May 2004
CallGen, a comprehensive and flexible solution for inbound, outbound and blended contact centers, optimizes call timing and delivery, and agent monitoring and coaching.
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by Sigmaworx, Inc. |
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PRODUCT LITERATURE: Posted: 23 May 2004 | Published: 01 Jan 2003
The Liberation 6000 is a comprehensive customer campaign management solution that enables organizations to create, launch and manage highly targeted and successful marketing and retention campaigns.
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by TeleDirect |
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PRODUCT OVERVIEW: Posted: 05 Apr 2004 | Published: 01 Jan 2004
Predictive dialers by DialResults use the latest innovative call center software and CTI technology.
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by DialResults |
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