WHITE PAPER:   Posted: 10 Sep 2009 | Published: 10 Sep 2009
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
Get This Now

WHITE PAPER:   Posted: 22 Jul 2009 | Published: 22 Jul 2009
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
Get This Now

WHITE PAPER:   Posted: 01 Feb 2008 | Published: 01 Feb 2008
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Get This Now

WHITE PAPER:   Posted: 07 Nov 2007 | Published: 01 Apr 2007
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
Get This Now