PODCAST:   Posted: 18 Mar 2010 | Premiered: 18 Mar 2010
In this podcast, Denis Pombriant, founder and managing principal of Beagle Research Group, gives an overview of sales performance management (SPM) and discusses the benefits and drawbacks of SPM. Pombriant also talks about what types of organizations are deploying SPM today.
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ANALYST REPORT:   Posted: 09 Mar 2010 | Published: 01 Jun 2009
The ability to measure, monitor, assess, and track KPIs is critical to any organization's ability to manage its service operations. This report reveals how “Best-in-Class” contact and call center firms, distinguish themselves from the others.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
In this white paper, Frost & Sullivan, a global consulting and research firm, shares real-world insights from its latest comprehensive study of the value of CEM, including operator strategies driving adoption, best practices and KPIs, and a glimpse into the future of CEM.
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WHITE PAPER:   Posted: 01 Feb 2010 | Published: 02 Nov 2009
This white paper discusses how organizations can upgrade their Siebel CRM solutions with zero downtime using a log-based, real-time change data capture (CDC) and replication solution, along with implementation best practices to overcome common upgrade challenges.
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CASE STUDY:   Posted: 19 Jan 2010 | Published: 19 Jan 2010
Carnation auto needed to establish a centralized IT system that would consolidate information across the entire Indian automobile industry landscape to provide their customers with a wide array of services. Read this case study to see how they used applications in the SAP Business Suite on Enterprise Linux to help them.
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WHITE PAPER:   Posted: 15 Jan 2010 | Published: 15 Jan 2010
Today, firms in the communications industry must relook at how they deliver customer service in order to streamline operations, retain customers and drive business revenue. Read this paper to learn about five, practical, cost-effective opportunities that allow firms to meet market demand and achieve an impressive Return on Investment.
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PODCAST:   Posted: 18 Nov 2009 | Premiered: 18 Nov 2009
Can't decide whether to build or buy a CRM system? This podcast presents a third solution that is an application development platform that provides the building blocks for faster, cost-effective application development that achieves a better fit for your business’ processes.
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WHITE PAPER:   Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
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WHITE PAPER:   Posted: 11 Nov 2009 | Published: 11 Nov 2009
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
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BROCHURE:   Posted: 28 Jul 2009 | Published: 01 Jul 2009
Enterprising companies in travel and leisure are using Infor CRM for Travel and Leisure to create a continuous customer dialogue and deliver the highest impact offers at the moment of interaction across business units and channels.
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BROCHURE:   Posted: 28 Jul 2009 | Published: 01 Jul 2009
The market-leading Infor CRM Epiphany suite was designed with the needs of today's insurance companies in mind. It delivers what you need to execute a customer retention and growth strategy by delivering a single view of customer interactions across business.
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BROCHURE:   Posted: 28 Jul 2009 | Published: 01 Jul 2009
Infor CRM Epiphany helps you make the most of customer interactions and improve your sales, marketing, and service operations in order to increase loyalty, enhance brand preference, and boost profitability.
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BROCHURE:   Posted: 28 Jul 2009 | Published: 01 Jul 2009
Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.
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WHITE PAPER:   Posted: 23 Jul 2009 | Published: 23 Jul 2009
How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
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PRODUCT DEMO:   Posted: 22 Jul 2009 | Published: 22 Jul 2009
Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer.
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