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PODCAST: Posted: 10 Dec 2008 | Premiered: 09 Dec 2008
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating each customer as an individual.
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by Portrait Software 
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CASE STUDY: Posted: 05 Dec 2008 | Published: 05 Dec 2008
REI implemented Workbrain for Retail, a centralized, web-based workforce management solution as it is specifically designed to meet the complex challenges faced by retailers and provides a single-source solution for workforce optimization.
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by Infor 
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WHITE PAPER: Posted: 18 Nov 2008 | Published: 18 Nov 2008
This document describes how Opus Research evaluates seven ways that firms can build a customer-centric organization and enhance the customer experience.
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by Genesys 
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WHITE PAPER: Posted: 18 Nov 2008 | Published: 18 Nov 2008
Survey respondents illustrated a sophisticated understanding of the consumer profile of the millennial, a sampling comments point to convenience, customisation, community and "cool" as motivating factors for millennials.
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by Genesys
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WHITE PAPER: Posted: 10 Sep 2008 | Published: 10 Sep 2008
This whitepaper shows you how contact centers can deliver differentiated customer service, build more profitable customer relationships and demonstrate the ROI on customer interaction solutions.
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by Portrait Software
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WHITE PAPER: Posted: 24 Mar 2008 | Published: 01 Mar 2008
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.
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by Genesys
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PRODUCT OVERVIEW: Posted: 21 Apr 2004 | Published: 01 Apr 2004
Successful Businesses depend on creating long-lasting relationships with customers. SalesBoom will help your organization do exactly that.
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by SalesBoom Inc. |
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PRODUCT OVERVIEW: Posted: 17 Feb 2004 | Published: 01 Jan 2004
A large part of Cerado’s value comes from enabling a repeatable process for capturing, managing, and disseminating win/loss information that augments, not hinders, your existing sales process.
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by Cerado, Inc. |
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DATA SHEET: Posted: 17 Feb 2004 | Published: 01 Jan 2002
Cerado’s win and loss service contacts every one of your sales reps after every quarter with an easy-to-complete survey regarding the deals that were won, lost, or slipped out of the quarter.
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by Cerado, Inc. |
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