ANALYST REPORT:   Posted: 27 Jan 2010 | Published: 20 Oct 2009
The second annual Encryption and Key Management Industry Benchmark Report investigates how IT security managers are addressing these challenges and provides recommendations to help you reassess your strategy in light of the new data protection imperative.
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WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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WHITE PAPER:   Posted: 03 Mar 2010 | Published: 03 Oct 2009
Email is discoverable and may be used as evidence in court. The US federal court system clarified eDiscovery rules and requirements with the amended Federal Rules of Civil Procedure (FRCP). Some 30 states and Canada’s provincial courts have followed suit. Learn more about eDiscovery challenges imposed by North American regulations in this paper.
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WHITE PAPER:   Posted: 01 Feb 2010 | Published: 01 Feb 2010
Unless you are your own employee and your own customer, you’ll probably need to archive your emails properly. If you do any correspondence through email, all those discussions and agreements made in the email will be deemed discoverable by the courts.
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WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Oct 2006
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
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WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
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WHITE PAPER:   Posted: 02 Feb 2010 | Published: 02 Feb 2010
This paper reviews e-discovery scenarios where Legal and IT must be in collaboration including understanding both sets of requirements and responsibilities, and managing the e-discovery process. It also outlines collaboration action steps for Legal and IT to follow which ensure regulatory compliance and reduced costs and risk of ediscovery.
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WHITE PAPER:   Posted: 15 Jan 2010 | Published: 15 Jan 2010
To help companies form their 'down economy' contingency plans, IDC performed an analysis of past recoveries from economic recessions to find out the type of impact these recoveries had on companies and what the implications are on IT operations and ongoing support. This paper gives the details.
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WHITE PAPER:   Posted: 05 Jun 2009 | Published: 02 Jun 2009
The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.
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WHITE PAPER:   Posted: 15 Jan 2010 | Published: 12 Jan 2010
Rather than relinquish control of e-discovery to experts and their firms, in-house legal teams and their executives are trending toward retaining control of decision-making and acting as collaborative partners throughout the life cycle of a particular matter.
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WHITE PAPER:   Posted: 15 Jan 2010 | Published: 14 Oct 2009
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
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EBOOK:   Posted: 18 Jun 2009 | Published: 18 Jun 2009
Massachusetts businesses facing down MA 201 CMR 17.00 can meet the challenge with preparation and execution. Read this e-book to learn more about important topics such as identity theft, data breach prevention, mandatory encryption, and getting ahead of the game where Massachusetts data protection law is concerned.
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WHITE PAPER:   Posted: 20 Jul 2009 | Published: 14 Feb 2008
Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
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