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Business Service Management
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Most Popular Business Service Management Reports

Improving Operational Performance through KPI Visualization and Analysis

sponsored by myDIALS Inc.

Business Service Management: What It Is and Why You Should Care

sponsored by Global Knowledge

The Emergence of the Multienterprise Business Process Platform

sponsored by E2open
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Operational Excellence Is Key to Maximizing IT Investments

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
Investigating the critical need of operational excellence in challenging economic times, this CIO2CIO research brief provides an analysis of how IT leaders can play a critical role in delivering value to an organization by committing to excellence.
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 by Oracle Corporation


ITIL V3 and the PMBOK® - Distinct but Complementary

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).
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 by Global Knowledge


Business Service Management: What It Is and Why You Should Care

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 10 Dec 2008
The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.
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 by Global Knowledge


The Emergence of the Multienterprise Business Process Platform

WHITE PAPER:   Posted: 05 Dec 2008 | Published: 05 Dec 2008
This document discusses how organizations need a special kind of application technology to manage multienterprise business processes.
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 by E2open


Entertainment Retailer Expects Store Data Analysis to Increase Sales by $1.8 Million

CASE STUDY:   Posted: 01 Dec 2008 | Published: 27 Nov 2008
Virgin wanted to analyze its daily operations data more quickly, and in greater depth so they used Microsoft® Windows Server System™ integrated server software and the Microsoft .NET Framework to build a business intelligence solution.
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 by Microsoft Corporation India Pvt Ltd


McGraw-Hill Construction Transforms Business with Integrated Information Services Platform

CASE STUDY:   Posted: 01 Dec 2008 | Published: 27 Nov 2008
McGraw-Hill Construction transformed its information service business by connecting isolated data assets, and developing new products and services on a Microsoft® .NET-connected Web service architecture.
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 by Microsoft Corporation India Pvt Ltd


Benefits of Microsoft Dynamics in Industrial Distribution

WHITE PAPER:   Posted: 21 Nov 2008 | Published: 21 Nov 2008
Read this brochure for details on how Microsoft Dynamics solutions can help distribution companies more effectively face demands for lower prices, improved packaging, specific labeling and tight delivery timelines.
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 by Microsoft


IP Transformation and Stakeholder Engagement - Managing Stakeholders during Complex Change Programs

WHITE PAPER:   Posted: 17 Nov 2008 | Published: 17 Nov 2008
This white paper examines the impact large change programs have on working relations with external parties and discusses what strategies telecom companies can employ to avoid the pitfalls associated with transformation and migration.
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 by Alcatel-Lucent


E-Book: The BPM Payoff

WHITE PAPER:   Posted: 12 Nov 2008 | Published: 12 Nov 2008
A business process is defined as a set of related activities that produce either a service or a product, the idea behind BPM is to line up these processes with the goals of a department or company.
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 by Accenture


Improving Operational Performance through KPI Visualization and Analysis

WEBCAST:   Posted: 31 Oct 2008 | Premiered: Available On Demand
View this Webcast to hear a discussion about the process, project requirements and available technology needed for an effective operational improvement support system.
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 by myDIALS Inc.


Data Consolidation in Government Agencies: Best Practices and Lessons Learned

WEBCAST:   Posted: 06 Oct 2008 | Premiered: Available On Demand
In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation.
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 by Juniper Networks, Inc.


Presentation Transcript: Selling the CIO on Business Services

PRESENTATION TRANSCRIPT:   Posted: 01 Oct 2008 | Published: 01 Oct 2008
This transcript is a printable version of the video presented by enterprise expert Gary Audin which is designed to help service providers sell beyond connectivity.
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 by Alcatel-Lucent


Podcast: Selling the CIO on Business Services

PODCAST:   Posted: 23 Sep 2008 | Premiered: 22 Sep 2008, 09:00 EDT (13:00 GMT)
This podcast with enterprise expert Gary Audin is designed to help service providers sell beyond connectivity.
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 by Alcatel-Lucent


ERP in the Midmarket

EGUIDE:   Posted: 19 Sep 2008 | Published: 17 Sep 2008
Read this CIO guide on ERP in the Midmarket to get a better understanding of the various options companies have when choosing, implementing, securing, and measuring the ROI from their ERP systems.
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 by SAP America Inc


Bowen & Groves Honored in Fifth Annual International Business Awards(SM)

PRESS RELEASE:   Posted: 16 Sep 2008 | Published: 22 Jul 2008
Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
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 by Bowen & Groves


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