PODCAST:   Posted: 19 Mar 2010 | Premiered: 19 Mar 2010
This podcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
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WHITE PAPER:   Posted: 16 Mar 2010 | Published: 16 Mar 2010
The ability to manage data is becoming increasingly key to a company's ability to compete effectively in today's ever more competitive business environment. The following paper outlines some of these drivers and examines the strategic role enhanced data management can play.
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WEBCAST:   Posted: 09 Mar 2010 | Premieres: 23 Mar 2010, 09:00 EDT (13:00 GMT)
This webcast explores how IT pros can better align their departments with the scope of the business.  Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.
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WEBCAST:   Posted: 09 Mar 2010 | Premieres: 25 Mar 2010, 11:00 EDT (15:00 GMT)
Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.
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WHITE PAPER:   Posted: 25 Feb 2010 | Published: 24 Feb 2010
Crystal Reports Server software offers small businesses and mid size companies a proven reporting and dashboard solution on a single server. It addresses the complete reporting process – from data access and report and dashboard design to report management and delivery, including content integration with portals and enterprise applications.
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WHITE PAPER:   Posted: 23 Feb 2010 | Published: 23 Feb 2010
This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
This white paper examines BSM essentials that are often overlooked but nevertheless must be present for IT to deliver business value.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
Read this paper to learn more about the tight connection between business and technology and the ongoing trend of rising IT costs. As a result of these increases, businesses are demanding that IT be more than a static resource.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 May 2008
Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
This paper outlines the maturity steps involved in the progression towards proactive Business Service Management (BSM) and explains how ASG's metaCMDB helps secure its seamless adoption.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
Read this paper to learn how organizations have improved service delivery, and at the same time they have also turned their focus to presenting business value more positively.
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WHITE PAPER:   Posted: 22 Feb 2010 | Published: 22 Feb 2010
This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system, focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
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WHITE PAPER:   Posted: 09 Sep 2009 | Published: 24 Jul 2008
Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.
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