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A Standard Approach to Process Documentation

WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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 by Lombardi Software


How to Use the Six Laws of Persuasion during a Negotiation

WHITE PAPER:   Posted: 10 Dec 2008 | Published: 01 Oct 2006
Discover the Six Laws of Persuasion and learn how to use them to conduct more effective negotiations.
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 by Global Knowledge


Making the Case for BPM in 2010

WEBCAST:   Posted: 21 Dec 2009 | Premiered: Available On Demand
How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
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 by Lombardi Software


Relationship Between Employment and GDP Growth and the Impact on IT Operations

WHITE PAPER:   Posted: 15 Jan 2010 | Published: 15 Jan 2010
To help companies form their 'down economy' contingency plans, IDC performed an analysis of past recoveries from economic recessions to find out the type of impact these recoveries had on companies and what the implications are on IT operations and ongoing support. This paper gives the details.
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 by Hewlett-Packard Company


Running and Optimizing IT: A Best Practice Approach

WHITE PAPER:   Posted: 05 Jun 2009 | Published: 02 Jun 2009
The results of this survey show that the highest priorities are focused not on technology but on the ability of IT to deliver services that provide value for customers and end users.
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 by SAP America, Inc.


Support Services: Driving IT and Business Efficiency

WHITE PAPER:   Posted: 15 Jan 2010 | Published: 14 Oct 2009
In this paper Matt Healey, research manager of IDC's Software and Hardware Support Services program, shares his thoughts on the economy, its prospects for recovery, and how it relates to support services and driving IT and business efficiency.
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 by Hewlett-Packard Company


The Performance Manager: Turning Information Into Higher Business Performance

WHITE PAPER:   Posted: 20 Jul 2009 | Published: 14 Feb 2008
Download this white paper for an extensive summary of The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.
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 by IBM



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